Fitbit recalls 1.7 million Ionic watches after fire reports

(Pocket Ribbon) – Fitbit has announced that it is recalling its Ionic smartwatch, after reports of overheating and burning by users.

The company, now owned by Google, released the device — the first true smartwatch — in 2017, but now says it is voluntarily working with the Consumer Product Safety Commission to recall it.

Fitbit says it has received more than 100 reports of overheating of the watch’s lithium-ion battery, as well as 78 more related to wearers’ burns — two of which were third-degree burns, with four also of second-degree burns.

“Customer safety is always Fitbit’s top priority, and as a matter of great caution, we are conducting a voluntary recall of Fitbit Ionic smartwatches,” the company said in a press release. blog post

Through Maggie Tillman
September 17, 2020

The CPSC estimates in its official list that one million Ionic smartwatches have been sold in the US since launch, and a further 693,000 units shipped internationally.

Of course, if you’re one of the many who own one, Fitbit recommends using it immediately. To make up for the problem, it also offers a full refund.

Customers who have an Ionic can request a prepaid package to return it – they will receive a $299 refund upon receipt of the device – by calling 888-925-1764 (if in the US) or by visiting bring to Fitbit’s Online Refund Portal

It also offers a 40% discount code on select Fitbit devices, and for those who plan to spend their refund on a new model, be sure to check out our comprehensive guide to the best Fitbit trackers to get a better idea. of which is suitable for your needs.

Written by Conor Allison.

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