Problems with the Prime Video connection? Beware of Scammers and Fake Fees


Few things are more frustrating than when you’re streaming your favorite show with a bowl of popcorn and running into connection issues. Buffering is one of the biggest mood killers and can undoubtedly ruin a relaxing evening.

But not all is lost. A handy pop-up on the screen could explain why it’s happening. Unfortunately, depending on the device you are using, you may not be able to click the information balloon.

What’s the next best thing to do? Of course, most people will do a quick search online to solve the problem. Unfortunately, scammers rely on that. Read on to see how scammers try to scam you with connection issues.

Here’s the backstory

Whether it’s the stability of your internet or an issue with Amazon Prime’s servers, we can all agree that spotty streaming and content buffering is the worst. The dreaded “There’s a problem with the internet connection” is enough to make anyone have a night of it.

But many refuse to give up and will look for help online. Instead of navigating directly to www.amazon.com/videohelpsome may enter the URL as a search query or Google the connection problem.

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That’s where scammers are waiting for you. Creating a fake private video site and optimizing it for better findability in search results can make the page the first result you see.

This arrangement is so compelling that almost anyone could fall for it. Once you reach the counterfeit site, there is a box to register your compatible TV or device. In addition, there is a toll-free phone number that you can call for technical support.

If buffering is your concern, reach for the phone and start calling. The helpful voice on the other hand explains that you need to subscribe to a new subscription to activate Prime Video. It will cost you $699 for the lifetime package and you must use PayPal as the payment method.

But this is all fake. Amazon does not offer a lifetime subscription. In addition, a scammer victim who spoke to Mashable said the payment confirmation email was from Amazonvideo[at]gmail.com, which made them suspicious.

Unsurprisingly, after the victim paid the $699, they were no closer to solving their problem. “As soon as the victim saw that their payment did not solve the problem, they contacted PayPal and their credit card company and eventually realized they had been scammed,” explains Mashable.

What can you do about it?

The most important thing to do to be safe in such a scenario is to type the official tech support URL into your web browser. For Prime Video, the URL is: www.amazon.com/videohelp† Do not look for the link online.

Here are some more safety tips:

Always check the URL – When visiting a website, make sure the web address is legitimate before entering any details. Look for strange characters in the URL. If it doesn’t look official, run. Calling only known numbers – If you want to contact customer service, only call numbers listed on the official website. Don’t blindly trust that a song that appears in a search result or on social media is authentic. Protecting Personal Information – Never provide personal information if you are not sure if you are speaking to an official representative. Also, never pay for services or goods with gift cards or bank transfers.Watch out for spelling and grammar – An obvious red flag is grammar or spelling problems on fake websites. Pay close attention to the wording and check for suspicious matters.

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