Report: 55% of MSPs say IT infrastructure monitoring is their most valuable technology


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The global IT and business services market grew at its fastest ever pace in 2021, according to Information Services Group† So, what drives the market?

A key finding from the research is that Managed Service Providers (MSPs) face a market of abundant opportunity, but must prepare for this growth by embracing complex technologies such as hybrid cloud management, root cause analytics, and automation.

For example, survey respondents said faster root cause analysis was both the biggest IT monitoring challenge they face (cited by 46% of respondents) and the key AIOps capability critical to winning deals ( 48% of the respondents).

Fifty-five percent of managed service providers say IT infrastructure monitoring is the most important technology they have for delivering cloud and network services.

OpsRamp also asked MSPs to name just one technology that would gain the most traction by 2022. Managed cloud services and managed network services came in first, each with 20% of responses, surpassing managed security services by 16%. IT infrastructure monitoring was the clear winner for the most critical technology required to manage the delivery of those services, selected by 55% of respondents, followed by network performance monitoring at 47%.

While monitoring is critical to service delivery management, MSPs want to do more than just keep an eye on service performance. More than half of all respondents cited the ability to automate routine tasks as the most critical control capability for winning deals.

“The research shows that MSPs face some of the most complex IT management challenges today,” said Varma Kunaparaju, CEO of OpsRamp. “As digital transformation accelerates and the hybrid domain grows, MSPs need to be able to consolidate their monitoring tools, apply machine learning to their monitoring data to more quickly identify the root cause of performance issues, and automate their responses to those performance issues to reduce average recovery time, and improve the service levels they deliver to their customers.”

For this report, OpsRamp surveyed 211 general IT managers, directors and vice presidents of MSP companies in North America and Europe. All of them are involved in selecting or recommending IT monitoring and management tools and work at companies with at least $25 million in annual revenue.

Read the full report by OpsRamp.

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